At Lost in Intricacy, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below to ensure a smooth process.

1. Return Window

You have 24 hours after the delivery date to initiate a return request. Unfortunately, if more than 24 hours have passed since your package was marked as delivered, we cannot offer you a return or refund.

2. Return Conditions

To be eligible for a return:

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • The product must be returned in its original, complete packaging, including all tags, labels, and original accessories.

3. How to Request a Return

To submit a return request:

  1. Contact our support team at [email protected] within the 24-hour delivery window.

  2. Include your order number, delivery confirmation, and photos of the item and its packaging.

Our support team will review your request and respond within 3 working days with instructions on how to proceed.

4. Refunds & Processing Fee

Once your returned item is received, inspected, and approved:

  • If you opt for a refund, a 15% processing fee will be deducted from your total order amount.

  • The remaining balance will be credited back to your original method of payment.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

5. Contact Us

For any questions or to start a return request, please reach out to us at: